Public Sector

Government & The Public Sector

Reduced Transfer of Payment Processing Time by 45% for a Ministry in The Provincial Government

The Situation

The Transfer of payment process for a ministry in a provincial office was facing obscured backlogs with their systems and needed to find a viable fix to address this challenge.

The GVEX team was given three objectives:

  • Identify the root cause of the backlogs and bottlenecks within the system
  • Reduce system redundancies
  • Expedite process flow

The project Outcome

Our Approach:

We conducted a workshop with participation from all 34 directors and senior managers to analyze the process end-to-end and identify inefficiencies, redundancies, and overlapping approvals.

Our Recommendations:

Eliminate system inefficiencies and create flow between approvals to minimize redundancie.

The results: 

 

*  We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.

Project Details

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