Government & The Public Sector
Reduced Transfer of Payment Processing Time by 45% for a Ministry in The Provincial Government
The Situation
The Transfer of payment process for a ministry in a provincial office was facing obscured backlogs with their systems and needed to find a viable fix to address this challenge.
The GVEX team was given three objectives:
- Identify the root cause of the backlogs and bottlenecks within the system
- Reduce system redundancies
- Expedite process flow
The project Outcome
Our Approach:
We conducted a workshop with participation from all 34 directors and senior managers to analyze the process end-to-end and identify inefficiencies, redundancies, and overlapping approvals.
Our Recommendations:
Eliminate system inefficiencies and create flow between approvals to minimize redundancie.
The results:
- Reduced the number of hand offs by 45%
- Decreased delay time by 40%
- The project team, was provincially awarded for their creativity and innovation
* We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.
Project Details
- Start Date:
- 01/01/2022
- End Date:
- 02/05/2022
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